Introduction:
Who are we?
Ageing Australia is the national peak body representing providers across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care, and related services. We advocate for our members, providing expert advice, resources and tailored services to ensure they deliver exceptional care to older Australians.
What we offer you
You will be part of a team of dedicated professionals, united by a shared purpose to improve the lives of older Australians, and enjoy the following benefits:
- five weeks of paid annual leave
- hybrid work options to support your work life balance
- annual professional development fund
- one wellbeing day per year
- 12 weeks paid parental leave – purchased leave option
- access to our Employee Assistance Program (EAP) for you and your immediate family
- access to exclusive employee discounts across a range of popular retailers
- work in a collaborative, values-driven organisation.
About the role
The Member Engagement Manager leads member engagement initiatives across their jurisdiction, building strong relationships with member organisations and ensuring they receive value from Ageing Australia’s services, advocacy and sector leadership. The role acts as the primary relationship manager, supporting members to stay engaged, informed and equipped to navigate challenges and reform within the aged care sector.
Key responsibilities
In this role, you will be responsible for:
Strategic member relationship management
- own and manage senior relationships across member organisations
- act as primary contact for enquiries, issues and escalations
- develop and implement structured engagement plans for member organisations
- deliver proactive engagement to drive value, retention and satisfaction
- monitor engagement levels and proactively address at-risk members.
Member insights and value delivery
- clearly articulate and deliver the organisation’s member value proposition
- gather and translate member insights into actionable outcomes for internal teams
- connect members to services, resources and sector updates.
Stakeholder engagement
- build and maintain strong relationships with the organisation and sector stakeholders
- represent Ageing Australia at forums, events and working groups
- support member engagement activities and collaboration opportunities
- partner with internal teams to ensure aligned engagement.
Operational management and reporting
- maintain accurate member records and engagement tracking
- provide reporting on engagement, risks and opportunities
- support membership growth and retention activities.
About you
To be successful in this role you will bring:
- strong experience in senior stakeholder account management
- excellent communication and interpersonal skills
- ability to deliver professional presentations at forums and events.
Desirable:
- experience in a membership-based or service organisation
- understanding of aged care reforms, policy landscapes and sector challenges.
We require federal police check as an essential selection component for this role, please consider this requirement when submitting your application.
We believe diverse and inclusive workplaces create stronger organisations and better outcomes for the communities we serve. We welcome applications from people of all backgrounds.
How to apply: Click the “Apply” button and submit your application with your resume and a cover letter outlining your suitability for the role. Alternatively, apply via our career's portal: https://ageingaustralia.asn.au/about-us/careers/#current-opp